The implementation of the chatbot resulted in a 70%
reduction in customer wait times and a 90% satisfaction
rate in customer service interactions. The corporation
also observed a significant decrease in the workload of
its customer service team, allowing them to focus on
more complex customer needs.
A multinational corporation was facing challenges in
managing customer inquiries efficiently, leading to long
wait times and decreased customer satisfaction.
NARIUS CO LTD developed a custom AI-driven chatbot
tailored to the corporation's needs. The chatbot was
designed to handle a wide range of customer inquiries,
from basic questions to more complex issues, providing
instant, 24/7 support.